Checkout does not open
Fix cases where Stripe does not launch after selecting a plan.
Fast read
Use the left sidebar or direct page link named in the guide, then check the visible page title before touching filters, sends, downloads, or billing buttons.
Open the final page, shared link, tracker link, embedded widget, or exported report in the same browser before treating the task as complete.
Copy the URL from the address bar, note the account email in Account Settings, take a screenshot, and include the last button you clicked.
Step-by-step
- Open Account Settings and scroll to the Billing, Trial, or Subscription card instead of using an old checkout link from another tab.
- Click the plan or checkout button once, then wait several seconds for the Stripe-hosted page or embedded checkout card to appear.
- If nothing opens, disable the browser popup blocker for curvereports.com and click the checkout button again.
- If Stripe opens and returns you to CURVE, refresh Account Settings and check whether the billing card changed to trialing, active, canceled, or suspended.
- If access is still wrong, capture the Account Settings billing card, the Stripe return URL, and the account email before escalating.
Mistakes to avoid
Changing filters or modes without checking the final rendered surface.
Assuming a highlighted, shared, or pinned item changed source truth instead of presentation or access.
Frequently asked questions
Start with account, URL, selected mode, filters, building or unit, date range, and recipient context. Most confusion comes from looking at the right data through the wrong workflow state.
Most controls change the view, filter, workflow state, access, or presentation layer. Source sale and unit records remain unchanged unless an admin data-sync or data-correction process explicitly updates them.
Open the final surface the client will see and verify that the key evidence, action, label, or next step is visible without needing you to narrate it separately.
Send the account email, URL, building or unit, saved search or report name, timestamp, screenshot, and the exact action you took immediately before the issue appeared.