Verify your email
Handle missing, expired, or wrong-browser verification links.
Fast read
Use the left sidebar or direct page link named in the guide, then check the visible page title before touching filters, sends, downloads, or billing buttons.
Open the final page, shared link, tracker link, embedded widget, or exported report in the same browser before treating the task as complete.
Copy the URL from the address bar, note the account email in Account Settings, take a screenshot, and include the last button you clicked.
Step-by-step
- On the login or signup screen, confirm the email field matches the inbox you are checking character-for-character.
- Open that inbox and search for CURVE Reports. Check Primary, Updates, Promotions, Spam, quarantine, and any security-filter folder.
- Click only the newest verification email. If you clicked an older email first, return to CURVE and request a fresh verification message.
- Complete verification in the same browser where you started signup so the session cookie can attach to the confirmed account.
- Return to /login, sign in again, then open Account Settings and confirm the account email shows as verified before opening protected product pages.
Mistakes to avoid
Changing filters or modes without checking the final rendered surface.
Assuming a highlighted, shared, or pinned item changed source truth instead of presentation or access.
Frequently asked questions
Start with account, URL, selected mode, filters, building or unit, date range, and recipient context. Most confusion comes from looking at the right data through the wrong workflow state.
Most controls change the view, filter, workflow state, access, or presentation layer. Source sale and unit records remain unchanged unless an admin data-sync or data-correction process explicitly updates them.
Open the final surface the client will see and verify that the key evidence, action, label, or next step is visible without needing you to narrate it separately.
Send the account email, URL, building or unit, saved search or report name, timestamp, screenshot, and the exact action you took immediately before the issue appeared.